Last updated: July 21, 2026
We hope you love your Blogrivo order. If something is not right, this policy explains how to request a return or refund.
Return window
You may request a return within 30 days of delivery. Items must be unworn, unused, unwashed, and returned with original tags and packaging in resaleable condition.
Items that cannot be returned
Items marked final sale, personalised items, and products returned worn, washed, damaged, or without original tags may not be accepted. Any non-returnable status will be shown on the product page or at checkout where applicable.
How to start a return
Email info@blogrivo.com with your order number, the item or items you wish to return, and the reason for your request. We will confirm eligibility, then provide the return address and instructions by email before you send anything back.
Return shipping
Unless an item is faulty, damaged, or incorrect, return shipping costs are the customer’s responsibility. We recommend using a tracked service because we cannot accept responsibility for parcels lost in transit back to us.
Refunds
Once a return is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method within 5-10 business days after approval. Original shipping fees and import duties or taxes are non-refundable unless the item was faulty, damaged, or sent in error.
Faulty, damaged, or incorrect items
Contact us within 7 days of delivery if an item arrives damaged, faulty, or incorrect. Include your order number and clear photographs of the issue so we can resolve it promptly. We do not offer direct exchanges; the quickest option is to return an eligible item for a refund and place a new order, subject to availability.
Your cancellation right
In addition to our 30-day returns policy, consumers may have a legal right to cancel an order within 14 days after delivery. To cancel, email a clear statement to info@blogrivo.com with your name, address and order number. You do not need to give a reason.
Please do not send returns to our registered address. After confirming eligibility, we will provide the return address and instructions by email.
Model cancellation form
You may use this form, but you are not required to do so:
To: Xindari, 14/2E Docklands Business Centre, 10-16 Tiller Road, London, E14 8PX, United Kingdom
Email: info@blogrivo.comI/We hereby give notice that I/we cancel my/our contract for the sale of the following goods: [describe goods].
Ordered on: [date] / received on: [date].
Name of consumer(s): [name].
Address of consumer(s): [address].
Signature of consumer(s) (only if this form is sent on paper): [signature].
Date: [date].
