Frequently asked questions

Available delivery options and any related charges are shown at checkout once you enter your delivery address.

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Contact us with your order number as soon as possible. We will let you know whether an update can still be made.

Use our contact page and include your order number. Our team will guide you through the next steps based on your order.

Please keep items unworn, unwashed, and with their original tags and packaging while your return request is being reviewed.

Get in touch with the item and size you need. We will help confirm the available options for your order.

Start with the size and fit notes on the relevant product page. Comparing the listed measurements with a piece you already own can also help.

Consider how you prefer a piece to fit and review the product-specific notes. You can also contact us for help with a particular style.

Yes. Tell us what you are looking for and any fit or styling preferences, and we will point you in the right direction.

Care guidance is listed on the product page and on the garment label. Follow the instructions for that specific piece.

Store clean, dry pieces away from direct sunlight. Folding knitwear and using suitable hangers for structured garments helps preserve their shape.

Absolutely. Send us the item name and your question through the contact page and we will help where we can.